Opening hours

Mon, Tues, Wed and Fri: 9am-5:30pm
Thurs - Closed
Sat: 9am-5pm

Feedback Questionnaire

A new year and we are looking to provide an even better service for our customers. We would therefore be very grateful if you could spare a few minutes to fill out the below questionnaire:

Please mark the most appropriate answer and then press submit.

1. What are your main requirements when visiting an optician. Please list according to importance (6 most important; 1 least important)

a. Friendliness of front staff
b. Staff efficiency
c.Thoroughness of eye examination
d. Glasses or contact lenses at a good value
e. Special Offers
f. Environment
Other - please specify

2. When you booked your appointment was the member of staff helpful and polite?






3. What influenced you most to make an appointment with Optitech Eye Specialists?







4. When you arrived at our practice to what extent were you made to feel welcome?





5. Please rate how satisfied you were regarding the eye examination using a scale of 10 for excellent to 1 for poor

a. length of time you waited before being seen -
b. length of time of eye examination -
c. being put at ease -
d. explanation of findings -

If you have recently purchased spectacles please go to question 5 or if you received contact lenses/contact lens aftercare please go to question 8, if neither of these please go to question 9.

6. How did you rate the handover from the optician to the optical assistant?





7. What did you think of the range of frames we stock, using a scale of 10 for excellent to 1 for poor in the categories that affect you.

Styles

a. rimless -    
b. gents -      
c. ladies -      
d. children -   
e. sale -          
f. sunglasses -

Cost

a. rimless -    
b. gents -      
c. ladies -      
d. children -   
e. sale -          
f. sunglasses -

8. How helpful was the optical assistant in giving advice when dispensing your spectacles?





9. How did you rate the following aspects of our contact lens service, using a scale of 10 for excellent to 1 for poor?

a. overall range -
b. keeping up to datewith new products, solutions etc -
c. teaching insertion and removal -
d. explanation of findings -
e. our contact lens package e.g. inclusive aftercare -
f. pricing -

10. How did you rate the following aspects of our practice using a scale of 10 for excellent to 1 for poor, in aspects that are important to you

a. overall cleanliness -
b. general layout inside -
c. general appearance outside -
d. our technology -
e. our partnership clinics if applicable e.g Dyslexia/Laser -
f. our website -
g. our practice newsletter -
h. being able to take frames home -

11. Having visited the practice on this occasion, what was your overall impression of Optitech Opticians?





12. To whom would you recommend us? Please tick all the boxes that apply





please specify any name and address and we will send send them a complimentary copy of our newsletter

13. How can we provide a better service or what improvements can be made? .



14. If you wish to be entered into our prize draw please leave your name and email address.


Security question - what is :




Thank you for your time. If you choose, your name will be entered in the prize draw for your money back on your spectacles or contact lens purchase or £100 (whichever is the higher).


Please contact us for further information.

Simply call the team at 28 Chase Side, Southgate on tel: 0208 886 7266,
or email practice@optitechopticians.com
or request information below, or just pop in to see us.